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Narrow red clay trench across the front lawn of a brick ranch home with a new blue water service pipe running to the street; illustrating water line repair and installation for Ellenwood, Georgia

Water Line Repair & Installation · Ellenwood, GA

Ellenwood water line repair and installation on the owner's side of the DeKalb, Clayton County or Henry County meter.

Ellenwood, DeKalb County · about 49 min / 31.5 mi by road from our Oxford shop. ZIP code 30294.
  • Georgia DPH-certified installer & pumper
  • Residential & commercial
  • Local shop in Oxford, GA

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The short answer

Who is responsible for a water line leak at an Ellenwood, GA home?

The homeowner, once the leak is past the meter. In DeKalb the county owns the system through the meter, and the Clayton County Water Authority says the same for its customers. Your service line from the meter to the house is private, and that is the pipe we repair or replace in Ellenwood.

Reviewed by Atlanta Water & Sewage Solutions · Last updated

At a glance

County
DeKalb County / Clayton County / Henry County
ZIP codes
30294
Sewer
DeKalb County Watershed Management (DeKalb side); Clayton County Water Authority (Clayton side); Henry County Water Authority (Henry side)
Water
DeKalb County Watershed Management / Clayton County Water Authority / Henry County Water Authority, by county
From our shop
about 49 min / 31.5 mi by road from our Oxford shop
Population
41,983 (ACS 2020-2024 5-year, table B01003 (ZCTA 30294; Ellenwood is not a Census place))

Local facts

Ellenwood water: who's who

Each row links to the agency, code or publisher it comes from. Tap a source to check it yourself.

Where each utility's responsibility stops, and how to reach them.
TopicWhat it saysSource
Clayton side (CCWA)CCWA maintains everything up to and including the meter; after the meter it is the customer's privately owned systemHow To Read Your Meter | Clayton County Water Authority
CCWA leak troubleshooter770-960-5200 for suspected leaks on the street sideHow To Read Your Meter | Clayton County Water Authority
DeKalb sideCounty property through the meter (Sec. 25-43); 24-hour line 770-270-6243DeKalb County Code Ch. 25, Art. II, Div. 1 — Sec. 25-43 Location, ownership of facilities (Municode, Supp. 72)
Henry side (HCWA)1695 Highway 20 West, McDonough; (770) 957-6659Establish Service | Henry County Water Authority
ElevationAbout 853 feet at Ellenwood's mapped centerWikidata Q19986592 — Ellenwood, settlement straddling Clayton, Henry, Rockdale and DeKalb counties

The Ellenwood story

Test your meter before you call anyone

CCWA publishes a simple leak test that works on most meters. Turn off every faucet and water-using appliance, write down the reading, wait 15 to 20 minutes and read it again. Any change means water is escaping somewhere. The small triangular dial near the center of the meter face spins even at very low flow, so watch it too.

If the meter moves with everything off, the leak is either inside the house or in the buried line between the meter and the foundation. A running toilet is the usual indoor culprit. If the toilets are quiet, the yard line is the next suspect.

Where the leak is on the street side of the meter, it belongs to the utility. CCWA asks customers to call 770-960-5200 so it can send a troubleshooter; DeKalb-side customers use the county's 24-hour line.

  • CCWA's leak check: record the meter, run no water for 15–20 minutes, reread; any change indicates a leak.

CCWA publishes a simple leak test that works on most meters.

Who owns what

The ownership line in each county

Cross-section: house, building drain, sewer lateral, cleanout, property line, tap and public sewer mainSTREETPROPERTY LINECLEANOUTTAPPUBLIC SEWER MAINSEWER LATERALBUILDING DRAINPROPERTY OWNERUTILITY
Green = sewer (APWA uniform color code)Typical handoff here: Property line
Cross-section: water main, meter box, water service line and houseSTREETPROPERTY LINEMETER BOXWATER MAINWATER SERVICE LINEPROPERTY OWNERUTILITY
Blue = potable water (APWA uniform color code)Typical handoff here: Meter
  • DeKalb County Watershed Managementwater service line

    County through the meter; owner from the meter to the house

    Where the line sits: Meter

  • Clayton County Water Authoritywater service line

    CCWA up to and including the meter; the customer's privately owned system after it

    Where the line sits: Meter

  • Henry County Water Authoritymain

    HCWA public system; its FAQ does not spell out a meter-to-house rule, so we confirm with HCWA on Henry-side jobs

On the DeKalb side only the county may tap a main, with written permission required for anyone else, and replacing an existing service line is handled as a new connection application.

Warning signs

Signs your Ellenwood service line is leaking

Seeing two or more of these? Call before it gets worse.

  • 1. The meter's small dial turns with all water off
  • 2. A soft or sunken strip between the meter box and the house
  • 3. Water pooling around the meter box after dry days
  • 4. A jump in the bill from DeKalb, CCWA or HCWA
  • 5. Weak pressure at every fixture at once

More about Ellenwood

Fixing it: repair a spot or replace the run

Once the leak is located, a single failure on an otherwise sound line gets a spot repair: dig, cut in a new section, pressure-test, backfill. If the line has failed before, shows damage along its length, or the house has grown, we recommend replacing it from the meter to the foundation in one run.

Most Ellenwood homes date from the 1990s and 2000s, and the runs across suburban front yards are usually straightforward. Ground conditions vary by side of the county line, and parts of the DeKalb side have rock close to the surface, which affects trench time.

New homes and upsized services start with the utility. The authority sets the tap and meter; we build the private line from there to the house once the meter is in.

Once the leak is located, a single failure on an otherwise sound line gets a spot repair: dig, cut in a new section, pressure-test, backfill.

What it costs

What water line work typically costs

National published ranges; not our prices.

What moves the price

These are third-party typical market ranges, not our prices. Every job is quoted after we see it — estimates are free.

Free estimate: (678) 863-5620
  1. 01Length from the meter to the house
  2. 02Driveway crossings
  3. 03Rocky ground on parts of the DeKalb side
  4. 04New tap or meter fees set by the utility

FAQ

Ellenwood water line FAQ

Straight answers, with the rule or record behind them. Still unsure? Call and ask the crew that digs.

(678) 863-5620

Is the pipe from my meter to my house my responsibility in Clayton County?

Yes. CCWA provides service and maintenance up to and including the meter; once water leaves the meter it is in the customer's privately owned system.

Source: How To Read Your Meter | Clayton County Water Authority

And on the DeKalb side?

Same line. DeKalb County Code Sec. 25-43 makes the system up to and including the meter county property; the owner has the pipe beyond it.

Source: DeKalb County Code Ch. 25, Art. II, Div. 1 — Sec. 25-43 Location, ownership of facilities (Municode, Supp. 72)

How can I check for a leak myself?

Shut off all water, note the meter, wait 15 to 20 minutes and reread it. Any movement, including the small triangular dial, means a leak.

Source: How To Read Your Meter | Clayton County Water Authority

Who do I call if the leak is at the street?

CCWA at 770-960-5200 on the Clayton side; DeKalb Watershed's 24-hour line, 770-270-6243, on the DeKalb side; HCWA at (770) 957-6659 on the Henry side.

Source: How To Read Your Meter | Clayton County Water Authority

Which water authority serves my Ellenwood address?

It depends on your county. ZIP 30294 is split roughly 36% DeKalb, 35% Clayton and 27% Henry by land area.

Source: U.S. Census Bureau 2020 ZCTA-to-County Relationship File

Can you tap the main for a new line?

No, on the DeKalb side only the county taps mains; anyone else needs written permission. We connect the private line at the meter.

Source: DeKalb County Code Ch. 25, Art. II, Div. 3 — Secs. 25-83, 25-84 Service connections (Municode, Supp. 72)

Ready when you are

Meter spinning with the taps off? We'll find the leak in the yard.

Call (678) 863-5620 for water line repair or replacement from the meter to your Ellenwood home.

(678) 863-5620
  • Georgia DPH-certified installer & pumper
  • Residential & commercial
  • Oxford, GA

Property type
What do you need?
Rather talk? (678) 863-5620
Where's the property?
Is sewage backing up inside? (optional)
Who should we call?

By submitting, you agree we may call or text you about this request. Msg & data rates may apply. Reply STOP to opt out. SMS terms.

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