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Narrow red clay trench across the front lawn of a brick ranch home with a new blue water service pipe running to the street; illustrating water line repair and installation for Loganville, Georgia

Water Line Repair & Installation · Loganville, GA

Water service line repair and installation in Loganville, Georgia, on the customer side of the City of Loganville meter.

Loganville, Walton County · about 20 min / 10.8 mi by road from our Oxford shop. ZIP code 30052.
  • Georgia DPH-certified installer & pumper
  • Residential & commercial
  • Local shop in Oxford, GA

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The short answer

Who repairs a leaking water line in Loganville, GA?

The City of Loganville owns the meters and maintains 89 miles of distribution mains; the plumbing on your side of the meter is yours, and the city says it is not responsible for damage caused by customer plumbing. We trace the leak from the meter, then repair the break or replace the service line.

Reviewed by Atlanta Water & Sewage Solutions · Last updated

At a glance

County
Walton County / Gwinnett County
ZIP codes
30052
Sewer
City of Loganville Public Utilities (Water Quality Control Facility)
Water
City of Loganville Public Utilities
From our shop
about 20 min / 10.8 mi by road from our Oxford shop
Population
15,527 (ACS 2020-2024 5-year, table B01003)

The Loganville story

A water system that buys every gallon

Loganville does not treat its own drinking water. The city purchases it from Monroe, Walton County and Gwinnett County, then moves it through its own mains, valves and two storage tanks to about 1.4 million gallons of daily use.

Every gallon that leaks between your meter and your house has already been bought twice, once by the city and once by you. A slow service-line leak in a front yard can run for weeks because Georgia clay swallows it before it ever puddles.

Housing age cuts both ways. A 2004 median build year makes galvanized steel rare here, yet a house plumbed in the polybutylene years can still have gray PB in the yard, and InterNACHI says that plastic breaks down from the inside when it reacts with disinfectants.

Loganville does not treat its own drinking water.

Who owns what

Where the city stops and you start

Loganville's customer packet speaks about meters and customer plumbing. It does not draw a line in feet, so we treat the meter as the handoff and confirm on site.
Cross-section: house, building drain, sewer lateral, cleanout, property line, tap and public sewer mainSTREETPROPERTY LINECLEANOUTTAPPUBLIC SEWER MAINSEWER LATERALBUILDING DRAINPROPERTY OWNERUTILITY
Green = sewer (APWA uniform color code)Typical handoff here: Property line
Cross-section: water main, meter box, water service line and houseSTREETPROPERTY LINEMETER BOXWATER MAINWATER SERVICE LINEPROPERTY OWNERUTILITY
Blue = potable water (APWA uniform color code)Typical handoff here: Meter
  • City of Loganvillemain

    City: distribution mains, valves, hydrants and storage tanks

  • City of Loganvillewater service line

    Customer plumbing: the city disclaims property damage it causes once service is set

    Where the line sits: meter

Outside the city on the Walton side, the Walton County Water Department at 2171 Hwy. 81 SW in Loganville is the provider, and its own policies apply instead.

Local facts

Loganville water rules that touch a service-line job

Each row links to the agency, code or publisher it comes from. Tap a source to check it yourself.

From the city's water policies packet and its Water Distribution page.
TopicWhat it saysSource
Meter ownershipMeters belong to the city; only authorized city employees may turn them on or off, and tampering carries a minimum $500 fineCity of Loganville New Service Packet 2022 (water department policies and procedures)
Suspect a bad meter?The city tests on request; over-registering beyond 3% costs nothing, otherwise the customer pays $50City of Loganville New Service Packet 2022 (water department policies and procedures)
Damage from your pipesOnce service is established the city is not responsible for property damage caused by customer plumbingCity of Loganville New Service Packet 2022 (water department policies and procedures)
BackflowThe Water Distribution division sets backflow installation and inspection specs; questions go to 770.466.0911 or backflow@loganville-ga.govWater Distribution | City of Loganville, GA
System size1,360 water valves and 1,104 hydrants across the city networkWater Distribution | City of Loganville, GA

More about Loganville

Digging legally: 811 and your private line

Georgia's Underground Facility Protection Act requires a locate ticket before mechanized digging, filed at least three business days ahead, and the dig has to happen within 30 calendar days of the ticket.

Here is the catch homeowners miss: the law's definition of a utility facility ends at the connection to the customer's facilities. Gas, power and the city main get painted. Your own service line past the meter usually does not, so we trace it ourselves before the bucket goes in.

Georgia's Underground Facility Protection Act requires a locate ticket before mechanized digging, filed at least three business days ahead, and the dig has to happen within 30 calendar days of the ticket.

More about Loganville

Pipe choices and the sewer next door

On a full replacement we usually pull a continuous run of PEX or polyethylene from the meter to the house, which leaves no buried joints to fail. Copper still makes sense for a short patch on an existing copper line.

In sewered Loganville subdivisions the building sewer often shares the front yard. Georgia's plumbing code wants 5 feet of earth between the water service and the building sewer, unless an exception applies such as a sleeved crossing or the water pipe riding at least 12 inches above approved sewer pipe.

On a full replacement we usually pull a continuous run of PEX or polyethylene from the meter to the house, which leaves no buried joints to fail.

What it costs

Published water line cost ranges

Third-party market figures only. We price your line after we see its length and route.

What moves the price

These are third-party typical market ranges, not our prices. Every job is quoted after we see it — estimates are free.

Free estimate: (678) 863-5620
  1. 01Footage between the curb meter and the house entry
  2. 02Driveways, walks or irrigation crossing the route
  3. 03Polybutylene or galvanized pipe that argues for a full swap
  4. 04A shared trench wall with the sewer lateral
  5. 05Backflow devices required on commercial or irrigation services

Warning signs

Clues your service line is leaking

EPA WaterSense suggests reading the meter before and after two hours with no water use. Any movement means a leak somewhere.

Seeing two or more of these? Call before it gets worse.

  • 1. A bill that jumps with no change in habits
  • 2. A soft or always-green strip between the meter and the house
  • 3. Standing water in the meter box
  • 4. Pressure that sags when two fixtures run
  • 5. A hissing sound at the main shutoff

More about Loganville

Houses and businesses

Residential jobs are mostly a single 3/4- or 1-inch service and a new shutoff. Commercial buildings add a backflow assembly on the service, and the city's distribution division sets how those are installed and tested, so we plan the device into the job instead of adding it after inspection.

FAQ

Loganville water line questions

Straight answers, with the rule or record behind them. Still unsure? Call and ask the crew that digs.

(678) 863-5620

Can I shut off the city meter myself to fix my line?

No. Loganville's meters are city property and only authorized city employees may turn them on or off. Use your house-side shutoff, or call the city.

Source: City of Loganville New Service Packet 2022 (water department policies and procedures)

My bill spiked. Could the meter be wrong?

Ask for a test. If it over-registers by more than 3% you are not charged; if it tests fine, the test costs $50.

Source: City of Loganville New Service Packet 2022 (water department policies and procedures)

Will the city pay for water damage from a broken service line?

Its policy says the city is not responsible for property damage from customer plumbing once service is established.

Source: City of Loganville New Service Packet 2022 (water department policies and procedures)

Where does Loganville's water come from?

It is bought wholesale from Monroe, Walton County and Gwinnett County, with Monroe and Walton County as the primary sources.

Source: Loganville Annual Water Report Released (City of Loganville, June 30, 2026)

Does 811 mark my water line before you dig?

Usually not the private part. The protection act treats utility facilities as ending at the customer's connection, so we locate your line.

Source: Georgia 811 — Laws & Policies (Georgia Underground Facility Protection Act, O.C.G.A. 25-9)

Who handles backflow testing in Loganville?

The Water Distribution division sets the specs; reach it at 770.466.0911 or backflow@loganville-ga.gov.

Source: Water Distribution | City of Loganville, GA

I live just outside the city. Is my water still Loganville's?

Not necessarily. Much of the Walton side is served by the Walton County Water Department, whose office is on Hwy. 81 SW in Loganville.

Source: Walton County Water Department — Consumer Confidence Report (March 2022)

Ready when you are

Meter spinning with every tap off? The leak is probably on your side.

Call with the address. We'll trace the line from the meter and tell you whether it is a patch or a new run.

(678) 863-5620
  • Georgia DPH-certified installer & pumper
  • Residential & commercial
  • Oxford, GA

Property type
What do you need?
Rather talk? (678) 863-5620
Where's the property?
Is sewage backing up inside? (optional)
Who should we call?

By submitting, you agree we may call or text you about this request. Msg & data rates may apply. Reply STOP to opt out. SMS terms.

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